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FREQUENTLY ASKED QUESTIONS

We’ve included a list of frequently asked questions along with answers in order to provide additional support. If your question isn’t addressed below, please get in touch with us and we’ll provide the information you need.

DO I NEED TO SOFTEN THE WAX BEFORE MY APPOINTMENT?

Yes, as long as you do not have any perforations we recommend olive oil is used once per day for 3 days prior to your appointment.  This ensures the wax is soft and makes the procedure much quicker.  We advise against using drops containing Sodium Bicarbonate or Peroxide as these are very aggressive, can make the ear canal sore and make the wax too soft!

HOW LONG WILL MICROSUCTION TAKE?

Microsuction is often a very quick process and can be completed within a few minutes.  We allow up to 30mins for your appointment.  If the wax isn't removed successfully at your first visit we will invite you back for a free follow-up.

HOW CAN I PREVENT EAR WAX BUILD UP?

To minimise wax build up, we recommend keeping the ear as dry as possible.  Avoid getting water in the canal and make sure your ears are dry after being exposed to water.  If the wax is becoming hard we recommend regular use of olive oil, please ask us about this at your appointment and we can tailor our advice to suit your needs.

IS THERE PARKING AND ACCESS?

Newquay Hospital - There is free parking at the Bungalow and in the Hospital Car Park.  There is excellent access for wheelchairs  

Newquay Trerice Drive - Parking is very easy, there is one step into the clinic room

Truro - our clinic is in the centre of Truro, easily accessible by bus, park and ride or by using the city carparks, our clinic room is on the first floor accessed by  one flight of steps.  We do offer home visits in Truro if access creates any problems.

Bude - There is parking at the back of the community centre.  Our clinic room is on the ground floor and has excellent access for wheelchairs

DO YOU TREAT CHILDREN?

Yes, we are qualified and insured to treat children.   Our Audiologist Julie, was a senior paediatric audiologist at Treliske Hospital before leaving the NHS and Becky has seen many children whilst working alongside ENT.  

If your child is under the age of 10 years, or you have any questions regarding microsuction and your child, please get in touch so we can talk the process through with you.

We are both mums and have lots of patience, we will spend all the time that is needed putting your child at ease.  We have stickers, certificates and toys and we are happy for you to bring anything you think will make the experience easier for them, for example, treats, electronic games, cuddly toys, etc.

DO YOU OFFER  HOME VISITS?

Yes, we offer home visits in most parts of Cornwall.  Becky is from the West and Julie lives in the East, so we can cover most areas.  Home visits are charged at £65 to cover the extra time and fuel costs.

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